Response to customer complaints replies

19 november 2009
Dear customer
Prihal: The response to customer complaints replies


A few weeks ago we talked about how the customer dissatisfaction in a positive way. We agreed in principle that no one who does not make mistakes so that customer complaints would not be able to avoid and always is in every business activity. The word "sorry" touch the heart feels powerful, because it reminds all parties of human limitations and express our willingness to be in a position of innocence and putting others on the right side.

We apologize to customers who honored the lack fast, at that time Mr. Johannes who answered the phone network was a few weeks ago we were having a direct interference from the telecoms could not be heard so we suara.Dengan on behalf of the company knowingly ask tejadiaan ago thanks.


CEO of Ericsson Ltd.